CURRENT CLIENTS:  When directed by one of our Consultants, click on the button to start a remote session. We will then be able to "look over your shoulder" and work with you to solve an issue as soon as possible.  Don't worry, we can never gain access to your computer unless you allow it.          
                   
                 
                     
                     
         
 		          
    Prepaid Support Hours   Discounted, prepaid support hours can be purchased.  This time can be used for software installation for technical support, system enhancements, additional training/tutoring, additional customized templates, reports, etc. Additional prepaid blocks can be purchased at any time. They cannot be used to purchase software or other media, or custom solutions..

 

          
    ACT! Rx ™ Service / Checkup   We can be your outsourced ACT! administrator.  It is critical that your database is safe, healthy and is being utilized properly. Allow us to provide additional support by logging into your database (with your permission) and running our full battery of ACT! Certified Consultant Diagnostic Tasks to uncover corruption, undesirable data entry practices, etc. Depending on the size of your team, we may recommend this a semi-annual, quarterly, or monthly service. Includes a detailed, written report of database condition and a follow-up discussion with a certified ACT! consultant regarding the results.

 

          
    Mobile Devices   These things are great!  They make the road warrior's job much easier with instant access to vital information.  But they also have limitations and have many "land mines" in initial setup.  We work with all major PDA's and smartphones, including  IPhone, Android, Blackberry, Pocket PC, and Palm.

 

          
    Data Migration   Everyone hates retyping data.  We specialize in data conversions like Goldmine™, Outlook™, Maximizer™ and others.  We have proprietary software to repair all but the worst data.

 

          
                     
                     
                     
                     
                     
                     
          We use GoToAssist® to connect to client's computers.  This allows us to solve most problems as quickly as possible. 

GoToAssist's secure communication architecture uses industry-standard Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption, the same used by online banking programs. GoToAssist encrypts session data end to end and, unlike other remote support products, GoToAssist security can never be turned off.

If you want to know more, you can download the GoToAssist security whitepaper.

          
                     
         
 
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