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CURRENT CLIENTS: When directed by one of our Consultants, click on the button to start a remote session. We will then be able to "look over your shoulder" and work with you to solve an issue as soon as possible. Don't worry, we can never gain access to your computer unless you allow it. | ||||||||||||
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"PANIC BUTTON" HOTLINE | If you have a
critical emergency that is affecting your business, please call
our "Panic Button" hotline: 978.381.4741 This hotline will ring the main office and the cell phones of all available staff members . If no one is available you can leave a voice mail message and it will be emailed and text messaged to all available staff members. That way we can return your call and solve your emergency as quickly as possible. Please note, the "Panic Button" is not available on weekends and holidays without prior notification. |
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IT Services, Consulting, Trouble-shooting, etc (Non-ACT related) |
 We do offer a full
suite of non-ACT related IT services and consulting.
These services include, but are not limited to, network
configurations and installations, server configurations and
installations, network infrastructure analysis and consulting,
computer systems analysis, e-mail systems, routers, firewalls,
issue trouble-shooting, support and assistance. |
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Prepaid Support Hours | Discounted, prepaid
support hours can be purchased. This time can be
used for software installation for technical support, system
enhancements, additional training/tutoring, additional
customized templates, reports, etc. Additional prepaid blocks
can be purchased at any time. They cannot be used to purchase
software or other media, or custom solutions..
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ACT! Rx ™ Service / Checkup | We can be your
outsourced ACT! administrator. It is critical that
your database is safe, healthy and is being utilized properly.
Allow us to provide additional support by logging into your
database (with your permission) and running our full battery of
ACT! Certified Consultant Diagnostic Tasks to uncover
corruption, undesirable data entry practices, etc. Depending on
the size of your team, we may recommend this a semi-annual,
quarterly, or monthly service. Includes a detailed, written
report of database condition and a follow-up discussion with a
certified ACT! consultant regarding the results.
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Mobile Devices |
 These
things are great! They make the road warrior's job
much easier with instant access to vital information. But
they also have limitations and have many "land mines" in initial
setup. We work with all major PDA's and smartphones,
including Blackberry, Pocket PC, IPhone, Palm, and others.
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Data Migration | Everyone hates
retyping data. We specialize in data conversions
like Goldmine™, Outlook™, Maximizer™ and others. We have
proprietary software to repair all but the worst data.
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We use
GoToAssist® to connect to
client's computers.
This allows us to solve most problems as quickly as possible.
GoToAssist's secure communication architecture uses industry-standard Secure Sockets Layer (SSL) and 128-bit Advanced Encryption Standard (AES) encryption, the same used by online banking programs. GoToAssist encrypts session data end to end and, unlike other remote support products, GoToAssist security can never be turned off. If you want to know more, you can download the GoToAssist security whitepaper. |
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